Inventory and Availability

• At Kragos Edu Mart, we strive to provide a seamless shopping experience. While we make every effort to maintain accurate stock levels on our digital shelves, occasionally, unexpected demand might lead to discrepancies. If an item you've ordered is temporarily unavailable, we'll promptly ship the available items and reach out to you. You'll have the choice to either wait for the restocked item or receive a swift refund for the out-of-stock product. We prioritize transparency and ensuring you're always informed.

Tracking Your Order

Once your order ships, you'll receive a tracking link via email/mobile, allowing you to monitor your shipment's journey.

• Handling Damaged Parcels
  • If your parcel arrives damaged, please refuse delivery if possible and contact our customer support team immediately. If you discover damage after delivery, please contact us for guidance.

Order Cancellations

• Change of heart? You can cancel your order anytime before dispatch. Once shipped, orders cannot be cancelled or returned. We maintain a strict "No Refund" policy - only product exchanges are permitted within 3 business days of delivery, subject to validation and company approval.

Shipping Insurance

• Your parcels are insured for loss or damage up to the courier's specified value.

Damaged in Transit

• We'll process a refund or replacement once the courier completes their investigation.

Lost in Transit

• We'll process a refund or replacement after the courier confirms the parcel is lost.

We're Here to Help!
For any questions or assistance, please email us at contact@kragos.com